Order Delivery and Shipping for Dhee Jewels
When will I receive my Dhee Jewels order?
Orders typically arrive within 30 business days. Delivery times may vary based on your location and chosen shipping method.
How can I track my Dhee Jewels order?
Once your order is dispatched, Dhee Jewels will provide a tracking number via email.
Does Dhee Jewels offer expedited shipping?
Yes, we provide express shipping options for an additional fee.
What are the shipping fees at Dhee Jewels?
Shipping charges are calculated based on the destination and order size, and will be displayed at checkout.
What if my Dhee Jewels order hasn't arrived as expected?
If your order is delayed, please reach out to Dhee Jewels' customer service with your order details.
My Account with Dhee Jewels
How do I create a Dhee Jewels account?
Sign up on our website with your email address and a password to create your Dhee Jewels account.
I forgot my Dhee Jewels account password. What should I do?
Use the 'Forgot Password' link on the login page and follow the steps to reset it.
Can I change my personal details on my Dhee Jewels account?
Yes, log in to your account and edit your profile to update personal details.
How can I view my past orders from Dhee Jewels?
Your previous orders can be found in the 'My Orders' section after logging into your account.
Does Dhee Jewels ensure the privacy of my personal information?
Absolutely, we prioritize your privacy. Your information is securely stored and not shared with third parties.
Payment at Dhee Jewels
What payment options does Dhee Jewels accept?
We accept a variety of payment methods including credit/debit cards, PayPal, and bank transfers.
Is it secure to use my credit card on Dhee Jewels' website?
Yes, our site is SSL encrypted to protect your credit card information.
Does Dhee Jewels offer payment in installments?
We provide instalment payment options through selected credit card providers.
Are there financing options available at Dhee Jewels?
Yes, we have partnerships with financial institutions to offer financing plans.
Will I be charged a sales tax on my Dhee Jewels purchase?
Sales tax is determined by your shipping address and will be added to your order at checkout.
Why Trust us ?
Your payments are processed via industry-standard secure gateways (PCI-DSS compliant) with 256-bit SSL encryption. Your card details are never stored.
Returns and Exchanges at Dhee Jewels
What is Dhee Jewels' return policy?
We accept returns within 10 days, provided the items are returned in their original condition.
How do I return or exchange an item at Dhee Jewels?
Contact our customer service for return authorization and instructions.
Are there any items from Dhee Jewels that cannot be returned?
Customized or personalized items are final sale and not eligible for return or exchange.
Do I have to pay for return shipping at Dhee Jewels?
Customers are responsible for return shipping costs, unless the item is defective.
How long does Dhee Jewels take to process refunds?
Refunds are typically processed within 5-10 business days of receiving the returned item.
Questions on COD at Dhee Jewels
Is Cash on Delivery available at Dhee Jewels?
COD is offered in select locations. Please check our website for more information.
Is there a fee for using COD at Dhee Jewels?
A nominal COD handling fee may apply, which will be specified during checkout.
What's the maximum order value for COD at Dhee Jewels?
The maximum order value for COD is subject to change. Please refer to our website for the latest information.
Can I return a COD purchase from Dhee Jewels?
Yes, COD purchases can be returned following our standard return policy.
How do I pay using COD at Dhee Jewels?
Payment can be made in cash to the courier upon delivery.
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